Inside sales CRM
Close
Close Review (2026): Pricing, Pros & Cons
A CRM built for high-velocity inside sales and calling.
The short answer
Close is a communication-first CRM built for high-velocity inside sales teams that live on the phone and in email. Its built-in calling, SMS, and email sequencing help reps reach more prospects with less admin. It is pricier per seat and less suited to teams needing marketing tools or heavy customization.
What is Close?
Close is a CRM designed around outbound activity. Calling, SMS, and email are built into the core product alongside power-dialing and sequences, so reps can prospect and follow up without bolting on extra tools.
How much does Close cost?
Solo plan is ~$9/user/mo (billed annually, 1-user limit); most sales teams use Essentials (~$35) or Growth (~$99) for dialing and sequences. Free trial, no free plan.
| Detail | Close |
|---|---|
| Starting price | from ~$9/user/mo |
| Free plan | No (free trial only) |
| Category | Inside sales CRM |
| Best for | High-velocity inside sales and SDR teams focused on calling. |
| Our rating | 4.4 / 5 |
Prices are indicative 2026 list prices and change frequently; confirm with Close directly.
What are the key features of Close?
The standout: Built-in power dialer, SMS, and email sequences.
- Built-in calling and power dialer
- SMS and email sequencing
- Activity and outreach reporting
- Predictable, sales-focused pipeline
- Strong API for automation
What are the pros and cons of Close?
| Pros | Cons |
|---|---|
| ✔ Best-in-class built-in communication tools | ✘ Higher per-seat cost |
| ✔ Boosts rep outreach volume | ✘ No marketing or service modules |
| ✔ Clean, fast, sales-only interface | ✘ Annual billing for best pricing |
Who is Close best for?
Close is best for high-velocity inside sales and SDR teams focused on calling. Founded in 2013 and headquartered in Remote / USA, it has earned a 4.4-out-of-5 rating in our assessment.
What are the best Close alternatives?
If Close is not the right fit, these are the closest alternatives to compare:
- Pipedrive — A focused, visual sales pipeline CRM that reps actually update.
- Freshsales — An AI-assisted, easy CRM with strong built-in phone and email.
- HubSpot — An easy, all-in-one CRM that grows from free into marketing and service.
How does Close compare head-to-head?
Side-by-side breakdowns of Close against the other most-shortlisted CRMs:
- Close vs Pipedrive — pricing, features, and fit compared