NetSuite CRM ★ 4.0/5 
Insightly ★ 4.1/5 NetSuite CRM vs Insightly: Which CRM is right for you?
A 2026 head-to-head on pricing, features, and which team each is built for.
The short answer
NetSuite CRM is erp-integrated crm built for mid-market businesses that already use or are implementing NetSuite ERP, starting contact sales. Insightly is crm with project management for sMBs that deliver projects or services after closing a deal, starting from ~$29/user/mo. Choose NetSuite CRM for erp-integrated crm needs; choose Insightly if crm with project management is a better match for your team.
NetSuite CRM vs Insightly: at a glance
| Detail | NetSuite CRM | Insightly |
|---|---|---|
| Category | ERP-integrated CRM | CRM with project management |
| Starting price | contact sales | from ~$29/user/mo |
| Free plan | No | No |
| Best for | mid-market businesses that already use or are implementing NetSuite ERP. | SMBs that deliver projects or services after closing a deal. |
| Our rating | ★ 4.0 / 5 | ★ 4.1 / 5 |
| Standout feature | A single customer record spanning CRM, orders, inventory, and finance. | Converting won opportunities into connected delivery projects. |
| Founded | 1998 | 2009 |
| Headquarters | Austin, USA | San Francisco, USA |
Prices are indicative 2026 list prices; always confirm with the vendor directly.
What is NetSuite CRM?
NetSuite CRM is customer relationship functionality within Oracle NetSuite. It covers leads, opportunities, quotes, orders, customer service, partner relationships, and marketing activity alongside the platform’s ERP and commerce data.
Best for: mid-market businesses that already use or are implementing NetSuite ERP.
What is Insightly?
Insightly combines contact, organization, opportunity, pipeline, project, and workflow management. Separate marketing and service products plus the AppConnect integration platform extend it across the customer lifecycle.
Best for: SMBs that deliver projects or services after closing a deal.
Key features compared
| NetSuite CRM | Insightly |
|---|---|
| Lead-to-order management | Pipeline and opportunity management |
| ERP and financial visibility | Relationship linking |
| Partner relationship management | Project delivery |
| Customer service records | AppConnect integrations |
Pros and cons: NetSuite CRM
| Pros | Cons |
|---|---|
| ✔ Unified ERP and CRM data | ✘ Not a lightweight standalone CRM |
| ✔ Good operational visibility | ✘ Implementation can be costly |
| ✔ Supports complex subsidiaries | ✘ Interface requires training |
Pros and cons: Insightly
| Pros | Cons |
|---|---|
| ✔ Sales-to-project continuity | ✘ Best features require higher tiers |
| ✔ Flexible relationship records | ✘ Reporting takes setup |
| ✔ Useful integration tooling | ✘ Smaller ecosystem than leaders |
Which should you choose?
Choose NetSuite CRM if you are mid-market businesses that already use or are implementing NetSuite ERP.
Choose Insightly if you are sMBs that deliver projects or services after closing a deal.
Frequently asked questions
What is the difference between NetSuite CRM and Insightly?
NetSuite CRM is erp-integrated crm best for mid-market businesses that already use or are implementing NetSuite ERP. Its standout is a single customer record spanning CRM, orders, inventory, and finance.. Insightly is crm with project management best for sMBs that deliver projects or services after closing a deal. Its standout is converting won opportunities into connected delivery projects..
Is NetSuite CRM better than Insightly?
Neither is universally better — it depends on your use case. NetSuite CRM is the stronger choice for mid-market businesses that already use or are implementing NetSuite ERP. Insightly is a better fit for sMBs that deliver projects or services after closing a deal.
Which is cheaper, NetSuite CRM or Insightly?
NetSuite CRM starts contact sales. Insightly starts from ~$29/user/mo.
Does NetSuite CRM or Insightly have a free plan?
NetSuite CRM does not offer a permanent free plan. Insightly does not offer a permanent free plan.