Freshsales ★ 4.3/5 
Oracle Sales ★ 4.0/5 Freshsales vs Oracle Sales: Which CRM is right for you?
A 2026 head-to-head on pricing, features, and which team each is built for.
The short answer
Freshsales is smb crm built for sMB sales teams wanting built-in phone/email and AI at low cost, starting from $0 (free), paid from ~$9/user/mo — free plan available. Oracle Sales is enterprise crm for large companies using Oracle Fusion ERP, service, or industry cloud products, starting contact sales. Choose Freshsales for smb crm needs; choose Oracle Sales if enterprise crm is a better match for your team.
Freshsales vs Oracle Sales: at a glance
| Detail | Freshsales | Oracle Sales |
|---|---|---|
| Category | SMB CRM | Enterprise CRM |
| Starting price | from $0 (free), paid from ~$9/user/mo | contact sales |
| Free plan | Yes | No |
| Best for | SMB sales teams wanting built-in phone/email and AI at low cost. | large companies using Oracle Fusion ERP, service, or industry cloud products. |
| Our rating | ★ 4.3 / 5 | ★ 4.0 / 5 |
| Standout feature | Built-in phone and email plus Freddy AI on affordable tiers. | Tight integration with Oracle Fusion Cloud data and workflows. |
| Founded | 2017 | 1977 |
| Headquarters | San Mateo, USA | Austin, USA |
Prices are indicative 2026 list prices; always confirm with the vendor directly.
What is Freshsales?
Freshsales is the sales CRM in the Freshworks suite. It bundles contact and deal management with a built-in phone, email, and the Freddy AI assistant for lead scoring and next-step suggestions, aimed at fast-moving SMB sales teams.
Best for: SMB sales teams wanting built-in phone/email and AI at low cost.
What is Oracle Sales?
Oracle Sales is the sales automation component of Oracle Customer Experience and Fusion Cloud. It helps enterprise teams manage accounts, opportunities, territories, forecasts, subscriptions, and customer intelligence alongside Oracle ERP and service products.
Best for: large companies using Oracle Fusion ERP, service, or industry cloud products.
Key features compared
| Freshsales | Oracle Sales |
|---|---|
| Built-in phone and email | Account and opportunity management |
| Freddy AI lead scoring and insights | Forecasting and territory planning |
| Visual sales pipeline | AI sales recommendations |
| Workflow automation | Oracle Fusion integration |
| Free tier for small teams | — |
Pros and cons: Freshsales
| Pros | Cons |
|---|---|
| ✔ Strong value with a usable free plan | ✘ Advanced features locked to higher tiers |
| ✔ Built-in communication tools | ✘ Smaller integration ecosystem |
| ✔ AI features at an accessible price | ✘ Can be outgrown by complex enterprises |
Pros and cons: Oracle Sales
| Pros | Cons |
|---|---|
| ✔ Strong Oracle ecosystem fit | ✘ Quote-based pricing |
| ✔ Broad enterprise capabilities | ✘ Longer deployment |
| ✔ Unified operational data | ✘ Specialist administration required |
Which should you choose?
Choose Freshsales if you are sMB sales teams wanting built-in phone/email and AI at low cost.
Choose Oracle Sales if you are large companies using Oracle Fusion ERP, service, or industry cloud products.
Frequently asked questions
What is the difference between Freshsales and Oracle Sales?
Freshsales is smb crm best for sMB sales teams wanting built-in phone/email and AI at low cost. Its standout is built-in phone and email plus Freddy AI on affordable tiers.. Oracle Sales is enterprise crm best for large companies using Oracle Fusion ERP, service, or industry cloud products. Its standout is tight integration with Oracle Fusion Cloud data and workflows..
Is Freshsales better than Oracle Sales?
Neither is universally better — it depends on your use case. Freshsales is the stronger choice for sMB sales teams wanting built-in phone/email and AI at low cost. Oracle Sales is a better fit for large companies using Oracle Fusion ERP, service, or industry cloud products.
Which is cheaper, Freshsales or Oracle Sales?
Freshsales starts from $0 (free), paid from ~$9/user/mo and offers a free plan. Oracle Sales starts contact sales.
Does Freshsales or Oracle Sales have a free plan?
Freshsales offers a free plan. Oracle Sales does not offer a permanent free plan.