Freshsales ★ 4.3/5 
Microsoft Dynamics 365 Sales ★ 4.2/5 Freshsales vs Microsoft Dynamics 365 Sales: Which CRM is right for you?
A 2026 head-to-head on pricing, features, and which team each is built for.
The short answer
Freshsales is smb crm built for sMB sales teams wanting built-in phone/email and AI at low cost, starting from $0 (free), paid from ~$9/user/mo — free plan available. Microsoft Dynamics 365 Sales is enterprise crm for enterprises standardized on Microsoft 365, Teams, and Azure, starting from ~$65/user/mo. Choose Freshsales for smb crm needs; choose Microsoft Dynamics 365 Sales if enterprise crm is a better match for your team.
Freshsales vs Microsoft Dynamics 365 Sales: at a glance
| Detail | Freshsales | Microsoft Dynamics 365 Sales |
|---|---|---|
| Category | SMB CRM | Enterprise CRM |
| Starting price | from $0 (free), paid from ~$9/user/mo | from ~$65/user/mo |
| Free plan | Yes | No |
| Best for | SMB sales teams wanting built-in phone/email and AI at low cost. | Enterprises standardized on Microsoft 365, Teams, and Azure. |
| Our rating | ★ 4.3 / 5 | ★ 4.2 / 5 |
| Standout feature | Built-in phone and email plus Freddy AI on affordable tiers. | Native integration across the Microsoft 365 and Power Platform stack. |
| Founded | 2017 | 2016 |
| Headquarters | San Mateo, USA | Redmond, USA |
Prices are indicative 2026 list prices; always confirm with the vendor directly.
What is Freshsales?
Freshsales is the sales CRM in the Freshworks suite. It bundles contact and deal management with a built-in phone, email, and the Freddy AI assistant for lead scoring and next-step suggestions, aimed at fast-moving SMB sales teams.
Best for: SMB sales teams wanting built-in phone/email and AI at low cost.
What is Microsoft Dynamics 365 Sales?
Dynamics 365 Sales is Microsoft’s enterprise CRM. It manages the full sales cycle with deep ties to Outlook, Teams, Excel, and Power Platform, and uses Copilot AI for summaries and guidance across the Microsoft ecosystem.
Best for: Enterprises standardized on Microsoft 365, Teams, and Azure.
Key features compared
| Freshsales | Microsoft Dynamics 365 Sales |
|---|---|
| Built-in phone and email | Deep Outlook, Teams, and Excel integration |
| Freddy AI lead scoring and insights | Power Platform automation and custom apps |
| Visual sales pipeline | Copilot AI across the sales workflow |
| Workflow automation | Advanced analytics and forecasting |
| Free tier for small teams | Enterprise-grade security and compliance |
Pros and cons: Freshsales
| Pros | Cons |
|---|---|
| ✔ Strong value with a usable free plan | ✘ Advanced features locked to higher tiers |
| ✔ Built-in communication tools | ✘ Smaller integration ecosystem |
| ✔ AI features at an accessible price | ✘ Can be outgrown by complex enterprises |
Pros and cons: Microsoft Dynamics 365 Sales
| Pros | Cons |
|---|---|
| ✔ Unmatched fit for Microsoft-centric enterprises | ✘ Complex to implement and administer |
| ✔ Powerful customization via Power Platform | ✘ Costs rise with add-ons and Power Platform |
| ✔ Strong analytics and AI with Copilot | ✘ Heavier than small teams need |
Which should you choose?
Choose Freshsales if you are sMB sales teams wanting built-in phone/email and AI at low cost.
Choose Microsoft Dynamics 365 Sales if you are enterprises standardized on Microsoft 365, Teams, and Azure.
Frequently asked questions
What is the difference between Freshsales and Microsoft Dynamics 365 Sales?
Freshsales is smb crm best for sMB sales teams wanting built-in phone/email and AI at low cost. Its standout is built-in phone and email plus Freddy AI on affordable tiers.. Microsoft Dynamics 365 Sales is enterprise crm best for enterprises standardized on Microsoft 365, Teams, and Azure. Its standout is native integration across the Microsoft 365 and Power Platform stack..
Is Freshsales better than Microsoft Dynamics 365 Sales?
Neither is universally better — it depends on your use case. Freshsales is the stronger choice for sMB sales teams wanting built-in phone/email and AI at low cost. Microsoft Dynamics 365 Sales is a better fit for enterprises standardized on Microsoft 365, Teams, and Azure.
Which is cheaper, Freshsales or Microsoft Dynamics 365 Sales?
Freshsales starts from $0 (free), paid from ~$9/user/mo and offers a free plan. Microsoft Dynamics 365 Sales starts from ~$65/user/mo.
Does Freshsales or Microsoft Dynamics 365 Sales have a free plan?
Freshsales offers a free plan. Microsoft Dynamics 365 Sales does not offer a permanent free plan.